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Name: T-rabbit
[ Original Post ]
Thought I'd start a thread regarding the product quality and customer service that I have had with a few companies. Throw your rants and raves out there so we all know who deserves our hard earned bucks Smile. Hope this help some of us. I am an impatient b***h product qualityand don't do so well ordering online. Once I order and pay I am counting down the days. So speed and customer support are very important to me.

Blackjacks Leather: www.blackjacksleather.com

Products ended up taking about two weeks to get in. Twice as long as promised. Felt a little jerked around but Joe was cool about calling me and explaining that some personal setbacks had tied up the works. Got collar in and it was some of the best leatherwork I had seen. Very impressed with the quality and the fit couldn't have been more perfect if the dog had been there. It will probably outlast my dog. Credit card charge included the overnight shipping that was supposed to be picked up by them for lagging on my order, which drove the price up to unreasonable for a collar. Irritated over some of this but will definately use them again. Pricing was very fair for what I got (shipping issue not included in this statement). Heavy duty stuff.

Acme Kennel: www.acmeleather.com

Prices can't be beaten hands down. Quality leather work for less than the price of chain petstore nylon crap. Ordered a harness and a double handled leash. Order showed up very quickly. So quickly, that when combined with the fact that my harness was made a bit too big for my dog, I think that these aren't as made to order as they are made to seem. The quality wasn't as good as Blackjacks IMO but the products have held up very well and I got everything shipped for 10 bucks less than I paid for just a collar though those guys. I feel that I definately got more than I paid for. No gripes at all. Will use them again. Good people, good products.
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Name: T-rabbit | Date: Nov 8th, 2006 7:38 PM
no one wow what a surprize 

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